SwingSetParadise.com constantly checks our competitor's prices to verify our customers are getting the best price anywhere online or off line. When you are comparing our prices with other online retailers, please make sure you are checking the total price which includes; the price of the item, shipping and handling costs, applicable taxes and order processing time. If you find a total price lower than ours, let us know and we'll attempt to beat it at the time of purchase. At Swing set Paradise we offer you great products at great prices every day. Our Guarantee excludes closeout items, non-retail, private sales, membership clubs, and auction websites. The internet site must have the exact brand and model available for purchase and delivery. Out of stock or back ordered items are not eligible. The total price including shipping and handling cost, taxes, etc must be verifiable online at the competitors' website(s). Special offers and guarantees are subject to change without notice.
We are confident that you will enjoy the products you purchase from SwingSetParadise.com. However, if your product arrived damaged, or if you are not completely satisfied with any non-custom product you've purchased from our website, you may return the item in new, unused, re-sellable condition within 30 days of the date of purchase or 10 days of receipt of the order, whichever is later. In order for products to be considered in "new condition," they must be unused, unassembled, and contain all original product packaging and accessories. Any product that is considered a custom order cannot be returned or exchanged. Non-defective returned merchandise must be in original packaging and must be delivered in new and unused condition which allows it to be resold. Any shipping charges and processing fees will be deducted from any credit due on all returned merchandise. All product orders are considered valid until canceled and acknowledged by SwingSetParadise.com. You must contact us prior to returning any item for refund in order to obtain further instructions regarding the specific items you are returning.
If you have placed an order and decided that you would like to cancel the order, we will accept your cancellation, unless the order has already shipped. Swing Set Paradise Product Orders can not be canceled after shipment. Refusal of a common carrier (Freight Company) delivery will result in you being charged shipping fees both to and from the shipping address.
Damaged and Short Shipments
If your order shipped via UPS, or FedEx please open and inspect your items immediately upon arrival. You will have 10 days from the day you receive your order to make claims for any item damaged during shipping. After this time period, claims for damage incurred during shipment will be denied. Please be prepared to provide pictures of the damaged product. If your order shipped via truck freight or white glove delivery, please examine the product prior to signing the delivery receipt. Then, take one of the following two actions; If there appears to be a product shortage or slight damage to the product, please note any product shipment shortage or container or item damage on the delivery receipt before signing it. Then, notify us of the shortage or slightly damaged product. If the product is extremely damaged, please refuse the delivery and notify us as soon as possible. If the shortage or damage is not reported at time of delivery on the delivery receipt, an approved claim of shipping damage or shortage is very unlikely.
Please refer to our Warranty Page for products that are damaged or defective.